Try Before You Buy
MAKE YOUR LIVING ROOM YOUR FITTING ROOM
Our favorite feature is our quality but it's hard to describe the feeling over the internet. We're so confident that you'll fall in love with our activewear that you can try our signature pieces at home and decide for yourself.
HOW IT WORKS
1. Choose up to 6 products to try for just a $10 refundable deposit
2. Decide within 5 days after delivery to see which pieces you like best
3. Only pay for what you like and return the others back to us with a prepaid shipping label
COMMONLY ASKED QUESTIONS
WHICH PRODUCTS ARE PART OF TBYB?
Try Before You Buy is applicable to all fully priced styles. Only SALE items are excluded.
IS THIS PROGRAM AVAILABLE IN MY COUNTRY?
At the moment, this feature is available in the US only while we test the value of this program. Thank you for understanding!
WHAT IS THE DIFFERENCE BETWEEN TBYB AND YOUR REGULAR RETURN POLICY?
The only difference is that we do not charge your card for the products until after 5 days upon delivery, and the return window is shorter. This is great if you have upcoming bills to pay that you want to reserve your funds for, but still want to try our activewear.
HOW LONG IS THE TRIAL PERIOD?
The Trial Period starts 5 days from when all your Try Before You Buy items are delivered. All trial items are for in house use only and must be returned in like new condition. You will receive an email reminder with a countdown timer.
ARE RETURNS FREE?
Our regular return policy applies for TBYB, return shipping labels are free. If you return ALL the items you tried you will be charged a flat $15 restocking fee that your deposit will go towards. If you keep at least 1 item, the $15 restocking free is waived. Items must be like new condition with the original bag and tags to be approved.
HOW DO I RETURN ITEMS IN MY ORDER?
For any items you do not wish to keep, simply submit your return decision through the Blackcart Customer Return Portal. You'll find a link to your portal account in your transactional emails. Once your return decision is submitted, you'll be able to print a prepaid shipping label, and from there, drop off your return at the nearest post office within 3 days of submitted your send back decision.